I’m a service designer working on digital public services. At Materna, I design services for federal and state authorities in areas such as tax, justice and public administration: journey maps, service blueprints, co-creation workshops and usability tests. Before that, I spent years in Denmark building digital platforms for the performing arts on behalf of the Danish Agency for Culture, including a national ticket portal handling more than 450,000 tickets a year.
I hold an M.A. in Communication Design and Creative Strategies, and I teach design at Media University of Applied Sciences in Berlin, including a master’s course on persuasion and engagement. That interest started with my thesis: can visual clutter trigger impulse buying? I found no significant effect, and I reported it as it was. What stayed with me is the question behind it: how much responsibility do designers carry when their choices shape behaviour? Or, on a lighter note: could carrots nudge someone toward choosing a repair-friendly refrigerator?
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